REFUND POLICY
Once a User chooses to avail any service plan/offer announced by TREEMAP
PAYMENT SOLUTIONS and agrees to buy that plan/offer by due payment for that
plan/offer to TREEMAP PAYMENT SOLUTIONS, such payment by User shall not be
refunded by TREEMAP PAYMENT SOLUTIONS under any circumstances
whatsoever. Please note that such act of buying TREEMAP PAYMENT
SOLUTIONS plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, TREEMAP
PAYMENT SOLUTIONS shall create User ID in its system ONLY post successful KYC
verification of such User. If the User is unable to get successful KYC
done, TREEMAP PAYMENT SOLUTIONS shall not be able to create User ID of such
User. Thus, in order to avail TREEMAP PAYMENT SOLUTIONS services on its portal,
User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on TREEMAP PAYMENT
SOLUTIONS portal, a transactions which have failed for any reason directly
attributable to TREEMAP PAYMENT SOLUTIONS and TREEMAP PAYMENT
SOLUTIONS has received corresponding confirmation from the payment
gateway, will be automatically refunded to User’s bank account within 3-21
working days from the date of transaction and a confirmation mail will be sent
to User’s email id registered with TREEMAP PAYMENT SOLUTIONS. Please note
that only the actual transaction amount will be refunded excluding payment
gateway charges and all applicable taxes. However, for cases where User has
received a successful completion confirmation but not received services, User is
required to submit a complaint by sending an e-mail to customer care Email ID
given on this website. TREEMAP PAYMENT SOLUTIONS shall enquire the matter
after receiving the complaint from the User and based on the enquiry TREEMAP
PAYMENT SOLUTIONS may refund the payment. In all cases, TREEMAP PAYMENT
SOLUTIONS liability will be restricted to providing User a valid refund to the
extent of corresponding payment received by TREEMAP PAYMENT
SOLUTIONS with respect to a particular transaction. TREEMAP PAYMENT
SOLUTIONS shall not be responsible for any other claim or consequential liability
arising out of failed services on our system.